This appears to be good news for claimants with regards to ATOS, but not so with regards to Capita.
The recommendation for people to make their own covet recording is also sound advice for it will also be evidence if the recording do not match.
Referring to Capita, surely the DWP should make this part of the contract and if, Capita do not comply then they should be removed as authorised agents.
The more that can be done to make the process more transparent the better.
What would be even better is to cancel all the contracts with Atos and Capita and any other outside agencies as soon as possible, then we would only have to contend with the DWP, which alone is more than enough.
The whole benefit processes need to be more user friendly and based on a person-centred approach, rather than a system approach.
Source: PIP Assessments Now Being Audio Recorded – 61chrissterry
The shocking truth about disability benefits: Successful appeals double in a decade
Disabled people are almost twice as likely to win their disability benefit appeal than they were 10 years ago, at the start of almost a decade of Conservative control of the Department for Work and Pensions (DWP).
DWP has this week refused to explain why the success rate for disability benefit appeals at tribunal has nearly doubled in the last 10 years.
The figures, based on Disability News Service (DNS) analysis of Ministry of Justice (MoJ) data, cast yet more doubt on personal independence payment (PIP) and how it has been managed by ministers since its introduction.
But they also raise concerns about the overall quality of decision-making in DWP – both on PIP and disability living allowance (DLA) – and the apparent push to remove benefits unlawfully from as many disabled people as possible in the name of austerity.
And they raise fresh concerns about the performance of outsourcing companies Atos and Capita, which are being paid hundreds of millions of pounds to assess PIP claimants.
Source: Disability News Service news for week of 19 September. via @johnpringdns – DPAC
Last week, Work and Pensions Secretary Amber Rudd announced that her department was looking into combining the health assessments for certain benefits into one. However, rather than remedy anything,this would then risk sick and disabled claimants losing two benefits at once.
Currently, benefit claimants who have a health condition or disability face separate assessments when applying for welfare benefits like Universal Credit and Personal Independence Payment (PIP).
These are carried out by private companies such as Atos and Maxima on behalf of the Department for Work and Pensions (DWP).
As I previously wrote, 72% of claimants who appeal their assessment decision, have it overturned in their favour. This is why many people believe they need to be taken out of the hands of private companies and back into public hands.
Source: Universal Credit Sufferer – DWP Want to be Able Cut 2 Benefits at Once